How Ordering Works
Every order at Panjixin Lighting follows the same clear path, whether you need a single showcase crystal chandelier or a container of christmas lights. The process is designed to keep communication simple and expectations realistic at every stage.
Step 1: Send Your Inquiry
Start by telling us what you need: the product type, target quantity, preferred finish or color, and your destination country. You can send the inquiry through the website contact form, by email, or through the platform chat. Our sales team reviews every inquiry and responds with a quotation that includes unit price, estimated lead time, packaging details, and the trade terms we can offer.
Step 2: Confirm the Order
Once you accept the quotation, we prepare a proforma invoice listing all agreed details. For custom requests, such as a specific size of pendant light or a special voltage for outdoor christmas lights, we confirm the specifications in writing before production starts. This step protects both sides and avoids surprises later.
Step 3: Production and Quality Checks
After the order is confirmed, production begins according to the agreed schedule. Every batch goes through quality checks before packing: wiring and sockets are tested, LED components are inspected, and the finish of crystal or glass parts is reviewed. We only release goods that pass the final inspection.
Step 4: Shipping Arrangement
Once the goods are ready, our logistics team coordinates the shipment and provides you with the packing list and shipping documents. From this point, the order is in transit and you receive tracking information so you always know where your goods are.
Payment Options
We offer several standard payment methods so buyers in different markets can choose what suits them best:
- Bank transfer (T/T): the most common option for wholesale orders, typically arranged with a deposit and the balance paid before shipment or against the shipping documents.
- Letter of credit (L/C): available for larger orders where both sides prefer bank-secured payment terms.
- Online platform payment: for smaller orders or first-time purchases, we can settle through the marketplace channel where you found us.
Exact terms are always confirmed in the quotation, so there are no hidden conditions at the payment stage.
Shipping and Packaging
Packaging That Survives the Journey
Lighting products need careful protection. Christmas light strings are wound and secured to prevent tangling, and each set is packed in its own bag or box. Crystal chandeliers and larger pendant lights are individually wrapped and packed with foam, and glass or crystal components are reinforced so they arrive in one piece.
Shipping Methods
Depending on the order size and destination, we arrange:
- Express delivery for samples and small orders that need to arrive quickly.
- Sea freight (LCL or FCL) for bulk orders, giving the best cost per unit.
- Air freight when speed matters more than cost.
We work with EXW, FOB, and CIF terms, and the freight quote is always provided before you commit.
After-Sales Support
Support does not end when the goods arrive. If anything is damaged in transit or a defect is found during unpacking, send us photos or a short video and our team will evaluate the case quickly. Depending on the situation, we arrange a replacement or a reshipment of the affected items. For installation questions, we provide clear guidance and can share instructions for common products like outdoor christmas lights and ceiling-mounted chandeliers, so your team can complete the setup confidently.
How to Get Started
If you are planning to stock christmas lights, upgrade your showroom with a crystal chandelier, or add a series of modern pendant lights to your catalog, the first step is simple: send us your requirements. Tell us the products you are interested in and the quantities you need, and we will come back with a clear quotation and a realistic timeline. Whether this is your first order or you are a returning buyer, we are ready to support you from inquiry to after-sales.
Related Products and Categories
Browse the products this process covers:
- wholesale Christmas lights – see lead times, packaging and MOQs
- large Christmas tree shaped lights – flat-packed display pieces shipped worldwide
- 1.8m outdoor Christmas decoration light – weather-ready outdoor piece
